Privacy Policy

Last updated: 13 November 2026

This Privacy Policy explains how Nearax ("we", "us") collects, uses, shares and protects information when you use the CallHoney mobile app and related services (the "Service"). CallHoney lets adults talk with listeners and other users through chat, voice calls and video calls.

1. Who can use CallHoney

CallHoney is only for people aged 18 or older. We do not knowingly collect data from anyone under 18. If we learn an account belongs to a minor, we delete it.

2. Information we collect

Information you give us

• Account details: name, nickname, email address and profile photo from Google or Apple sign-in, or your mobile number if you sign in with a phone OTP.
• Profile details: date of birth (to confirm you are 18+), gender, country, phone number, profile photos, a voice introduction ("voice bio"), interests/voice tags and dating intention, if you choose to add them.
• Messages and content: text messages, photos and voice notes you send in chat, and reports you submit.
• Payments: the coin plan you buy, amount, date and a transaction reference. Payments are processed by Google Play or Razorpay; we never receive or store your full card, UPI PIN or bank login details.
• Support requests: what you tell us when you contact support.

Information collected automatically

• Device information: a device identifier, device model, operating system and app version, used for login security, fraud prevention and preventing duplicate free-coin bonuses.
• Push notification token: a Firebase Cloud Messaging token so we can send call, message and account notifications.
• Usage and transaction records: call history (who, when, duration, call type), coins spent and earned, likes, matches, blocks and reports.
• Call connection data: to connect voice and video calls, audio/video streams pass through our real-time communication provider (ZEGOCLOUD). We do not record or store the audio or video of your calls.

Device permissions

• Microphone: for voice/video calls, voice notes and your voice bio.
• Camera: for video calls and taking profile photos.
• Photos/storage: to choose photos for your profile or chat.
• Notifications: to alert you about calls and messages.

You can turn these permissions off in your phone settings; some features will then stop working. We do not access your location or your contacts.

3. How we use information

• Create and secure your account and verify that you are 18+.
• Show your profile, connect calls and deliver messages.
• Process coin purchases, show your balance and prevent payment fraud.
• Recommend profiles and apply the filters you choose (for example language, age range, online status).
• Keep the Service safe: detect spam, fake accounts and abuse, and review reports.
• Send service notifications and respond to support requests.
• Meet legal, tax and accounting obligations.

We do not sell your personal data and we do not use it for third-party advertising.

4. What other users can see

Your nickname/name, age, profile photos, voice bio, interests and online status are visible to other users of the Service. Messages are visible to the person you send them to. Please do not share sensitive personal information in your profile or chats.

5. Service providers we share data with

• Google Firebase – sign-in and push notifications.
• Google Sign-In / Sign in with Apple – if you choose them to log in.
• ZEGOCLOUD – real-time voice and video call connection.
• Google Play Billing and Razorpay – payment processing.
• Amazon Web Services (AWS) – hosting of our servers and stored content.

These providers process data only to provide their services to us. We may also disclose information if required by law, to respond to valid legal requests, or to protect the safety of users and the public.

6. Data retention

• Account and profile data: kept while your account is active.
• When you delete your account, we delete your profile, photos, voice bio and chats within 30 days, except where we must keep limited records.
• Payment and transaction records: kept for the period required by Indian tax and accounting law (typically up to 8 years).
• Records related to safety reports or legal requests may be kept as long as needed for those purposes.

7. Security

We use encrypted connections, access controls and server-side verification of payments. No system is completely secure, but we work to protect your information and review our safeguards regularly.

8. Your choices and rights

• View and edit your profile at any time in the app.
• Turn notifications on or off in Settings.
• Block or report any user.
• Delete your account in the app: Profile → Settings → Delete Account, or see how to delete your account.
• Under the Digital Personal Data Protection Act, 2023 (India) and other applicable laws, you may request access to, correction or erasure of your personal data, and you may withdraw consent. Write to support@callhoney.in.

9. International processing

Our service providers may process data on servers outside your country. We use providers that apply appropriate safeguards.

10. Changes to this policy

We may update this policy. We will post the new version here and update the date above; for important changes we will also notify you in the app.

11. Contact and grievance officer

Questions, requests or complaints: support@callhoney.in. Our Grievance Officer (under the Information Technology Rules, 2021) can be reached at the same address; we acknowledge complaints within 24 hours and aim to resolve them within 15 days.